Welcome to Heaven Amsterdam. By accessing or using our website, you agree to the following terms and conditions. Please read them carefully before placing an order.
Heaven Amsterdam operates as a dropshipping business. This means that we do not hold stock ourselves. All products are shipped directly from our suppliers from all ove the world.
Shipping times vary depending on the customer's location. Average delivery time is 4 to 7 business days. However, delays may occur due to customs, logistics, or local disruptions. By ordering, you acknowledge and accept potential extended delivery times.
We ship all our products directly from our suppliers to ensure the lowest prices possible. Some countries charge additional import taxes. Customers are responsible for any customs fees or import taxes that may be charged in their country. Kindly check import costs if unsure from countries as china/asia.
We offer refunds for defective or incorrect items. Because our products ship directly from suppliers, return requests must be made within 14 days of delivery. In some cases, we may ask for photographic evidence instead of requiring a physical return. Contact us via our Contact page and provide the issue and order number for returns.
We strive to accurately describe and represent all products. However, minor variations in color, size, or detail may occur due to lighting or screen resolution. These are not grounds for refunds unless the item is significantly different from its description.
Orders can only be cancelled within 2 hours of being placed. Once processing has begun, cancellations are no longer possible.
Heaven Amsterdam is not responsible for delays, losses, or damages caused by third-party shipping providers or customs agencies. Our liability is limited to the value of the item purchased.
For any questions or concerns, you can contact us via our Contact page.